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Customer Satisfaction Survey Results

At Benefits Network, we care enough to ask how we are performing. Like us, all of our competitors claim to provide good service. We don’t expect you to take our word for it. Here’s what our customers say about us according to our most recent survey:

1. Overall Satisfaction – How would you rate your overall satisfaction with Benefits Network and its representative serving you?

  • 84% Highly Satisfied
  • 16% Satisfied
  • 0% Dissatisfied
  • 0% Highly Dissatisfied
  • 0% Too early to tell
  • 0% Other

100% of respondents are satisfied to highly satisfied!

2. Expertise & Knowledge Level – How would you rate the expertise and knowledge level of Benefits Network and its representative regarding health insurance and other employee benefits?

  • 88% Highly knowledgeable and high degree of expertise
  • 12% Knowledgeable and acceptable degree of expertise
  • 0% Below average knowledge and expertise
  • 0% Not knowledgeable at all with very low degree of expertise
  • 0% Other

3. Continue Relationship – I plan to continue to rely on Benefits Network as my resource for employee benefits.

  • 100% Yes
  • 0% No

4. Serve As Reference – Would you be comfortable serving as a reference for businesses that are considering working with Benefits Network?

  • 81% Yes
  • 19% No

5. Top Reasons Why Clients Presently Work With Benefits Network (Top Responses)

  • I like working with my main contact person.
  • The people at Benefits Network are professional and knowledgeable.
  • When I have a problem, I can count on Benefits Network to try their best to get it resolved.
  • Benefits Network helped my business save money.
  • The people at Benefits Network are truly looking out for my best interest and the interest of my business.
  • Benefits Network makes my life easier.
  • The cost of their service is included in my premiums and therefore doesn’t cost my business additional dollars for the extra help.
  • The people at Benefits Network demonstrate a high degree of integrity.

6. Comments From Customers

  • They helped us find a way to get all our employees (and their families) health care and dental and not increase the premium more than it was already climbing to. It actually costs less!
  • Professional and dedicated to our best interests
  • I am very impressed with Benefits Network because they went beyond just presenting proposals. They really tried and did find the best way to save us money and make everyone happy.
  • I like the personal attention I receive. I can always count on a “real” person on the other end of the telephone not an automated response.
  • They stay on top of things.
  • Michelle makes us feel important, no matter what the issue. Like we are your only client! Thank you.
  • Always there, always helpful
  • Prompt follow up and excellent communication at all times
  • First class service and knowledge. Very professional
  • Not having to deal with the insurance company directly
  • John is very knowledgeable and always gives me the information “straight” without trying to skew it to his advantage.
  • Arlene is great to work with. Very complete and straightforward.
  • The honesty factor. Even if we do not like the answer it is always the truth.
  • Prompt in resolving issues
  • You’re easy to work with!
  • I like the fact that I don’t have to talk just to John to get answers. I’ve worked with both Michelle and Arlene and have been extremely happy with the results. Everyone is quick in responding.
  • Michelle is very customer focused and always responsive to our needs. I’m impressed that Michelle does her homework on questions we have instead of rattling off quick but unsupported answers. That distinguishes her in a positive way from the competition!
  • The comparisons with different plans that Michelle prepared for us
  • I feel valued, even as a very small company. I also feel that Michelle listens to my needs extremely well!
  • It makes my life easier.
  • When we have questions or problems that need to be addressed by Benefits Network, we always get treated like your #1 client.
  • John’s attitude
  • They are friendly, informed, professional, and ALWAYS get back to me the same day!!!!!!!!!
  • I know they are there for my company if we need them.
  • Knowledge, professionalism, personality
  • Courtesy and knowledge
  • The personal attention we receive
  • Michelle is very personable and very helpful. She always responds to my questions immediately. I really enjoy working with her.
  • It’s personal, trusting and informative
  • Top marks to all of you. We have already recommended John to others.
  • Objective information
  • John’s a great problem solver. Very helpful and knowledgeable.
  • Prompt answers to questions and problem solving
  • Working with our primary contact, Michelle
  • Always available to help
  • They do all the leg work that I don’t have time for.
  • Excellent service
  • I like the way Michelle, no matter what the situation is, always can take care of the matter with a solution and calls back in a timely manner.
  • Helpful – Take a personal interest in our needs. Great people.